From service jobs to warranty work to installations, manage all aspects of your service team while they are out in the field.
Genius Field Services makes it easy for technicians to manage off-site time and jobs using a phone or tablet while on the road. See assignments, schedules and work orders, easily log, track and assign time, as well as manage material consumption, including inventory look-up. Everything is in the palm of your hand — and integrated with Genius ERP — making tracking off-site service jobs easy. Use the equipment management tool to track manufactured components, bought parts and maintenance schedules for your products at your customers’ locations.
An easy-to-use calendar app lets you schedule or assign technicians to a job, as well as make modifications or updates on the fly. You always know where each technician is, and who is available to assign to a job. Easily manage multiple technicians’ schedules as well as see assignments by job and your employees’ workload.
Genius Field Services is built to manage service calls — including warranty jobs — in real-time from a tablet or phone while out in the field. Manage timesheets, inventory and sales orders, plus link all information with Genius ERP. No more filling out job information, parts used or work hours after the fact — meaning you avoid inaccuracies and improve customer satisfaction.
Genius Field Services is also built to support manufacturers who do custom, on-site installations. Easily manage installation teams while they are on the job, and track time, costs, parts and consumed materials. Make it easy for team leaders to manage their team off-site and for you to get valuable real-time data that can help you reduce operational costs and maximize service quality.
Genius Field Services is completely built into Genius ERP so you can schedule, track and monitor off-site jobs, equipment and personnel. Improve your service and maintenance team by having good equipment tracking, including centralizing all equipment information like spare parts, warranty, end-user and user manuals. You will also speed up back-office functions, like invoicing, using the real-time data collected in the field.
Whether you are an engineer, production manager, accountant or CEO, Genius ERP has the solutions you need to get the job done right.
Schedule and manage remote teams with total oversight and simple job-tracking tools in Genius Field Services to be up-to-date and in control of all remote jobs.
Increase customer satisfaction and maximize your profits with better field tools. Save — and quickly access — all equipment-related information, such as the original job, configurations, end-users, components, replacement and maintenance parts, attachments and warranties.
Take control and improve efficiency with Genius Field Services.
See assignments, schedules and work orders, plus easily log, track and assign time, as well as manage material consumption — all from your phone or tablet while on the road.
Whether you’re looking for your first ERP, or you need a replacement solution, manufacturers just like you have realized the benefits of implementing Genius ERP.
Field services refer to the activities and operations performed by a company’s workforce in the field, rather than at a central location such as an office or manufacturing facility. These activities typically involve providing on-site support, maintenance, installation, repairs, and other services directly to customers at their locations.
Field service management involves coordinating and managing various aspects of field service operations, including scheduling appointments, dispatching technicians, managing inventory and resources, tracking work orders, and ensuring timely completion of tasks. This typically involves using specialized field service management software or platforms to streamline operations, optimize resource allocation, and enhance customer satisfaction.
Overall, field services play a crucial role in delivering timely and personalized support to customers, maintaining equipment and infrastructure, and ensuring smooth operation of products and systems in various industries.
Find out how Genius ERP can simplify your manufacturing.
Find out how Genius ERP can simplify your manufacturing.
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