From service jobs to warranty work to installations, manage all aspects of your service team while they are out in the field.
Genius Field Services makes it easy for technicians to manage off-site time and jobs using a phone or tablet while on the road. See assignments, schedules and work orders, easily log, track and assign time, as well as manage material consumption, including inventory look-up. Everything is in the palm of your hand — and integrated with Genius ERP — making work order management and tracking off-site service jobs easy. Use the equipment management tool to track manufactured components, bought parts and maintenance schedules for your products at your customers’ locations.
A user-friendly interface lets you schedule or assign technicians to a job, as well as make modifications or updates on the fly. You always know where each technician is, and who is available to assign to a job. Easily manage multiple technicians’ schedules as well as see assignments by job and your employees’ workload. Real-time updates ensure you’re always informed and can provide the best customer service.
Genius Field Services is built to manage service calls — including warranty jobs — in real-time from a tablet or phone while out in the field. Manage timesheets, inventory and sales orders, plus link all information with Genius ERP. No more filling out job information, parts used or work hours after the fact — meaning you avoid inaccuracies and improve customer experience. With real-time communication and access to customer history, you can enhance service delivery and keep your team coordinated.
Genius Field Services is also built to support manufacturers who do custom site installations. Easily manage installation teams while they are on the job, and track time, costs, parts and consumed materials. Make it easy for team leaders to manage their team off-site and for you to get valuable real-time updates that can help you reduce operational costs, improve efficiency and maximize service quality.
Genius Field Services is completely built into Genius ERP so you can schedule, track, and monitor off-site jobs, equipment, and personnel. Improve your service and maintenance team with better work order management, centralized equipment tracking, and real-time communication. Store all equipment-related information, like spare parts, warranty, end-user data, and user manuals. Speed up back-office functions like invoicing using real-time data collected in the field, leading to improved efficiency.
Whether you are an engineer, production manager, accountant or CEO, Genius ERP has the solutions you need to get the job done right.
Schedule and manage remote teams with total oversight and simple job-tracking tools in Genius Field Services to be up-to-date and in control of all remote jobs.
Increase customer satisfaction, improve operational efficiency, and maximize your profits with better field tools. Save — and quickly access — all equipment-related information, such as the original job, configurations, end-users, components, replacement and maintenance parts, attachments and warranties.
Take control and improve efficiency with Genius Field Services.
See assignments, schedules and work orders, plus easily log, track and assign time, as well as manage material consumption — all from your phone or tablet while on the road.
Whether you’re looking for your first ERP, or you need a replacement solution, manufacturers just like you have realized the benefits of implementing Genius ERP.
Field services refer to the activities and operations performed by a company’s workforce in the field, rather than at a central location such as an office or manufacturing facility. These activities typically involve providing on-site support, maintenance, installation, repairs, and other services directly to customers at their locations.
Field service management involves coordinating and managing various aspects of field service operations, including scheduling appointments, dispatching technicians, managing inventory and resources, tracking work orders, and ensuring timely completion of tasks. This typically involves using specialized field service management software or platforms to streamline operations, optimize resource allocation, and enhance customer satisfaction.
Overall, field services play a crucial role in delivering timely and personalized support to customers, maintaining equipment and infrastructure, and ensuring smooth operation of products and systems in various industries.
Mobile ERP solutions give technicians access to job assignments, work orders, and schedules directly from their phones or tablets, allowing them to log time, track material usage, and complete assignments on the go. By connecting field teams with real-time data and inventory tracking, manufacturers can enhance accuracy, reduce paperwork, and improve overall productivity during off-site service jobs and installations.
Equipment management ERP solutions allow custom manufacturers to track the lifecycle of equipment, including parts, configurations, warranties, and maintenance schedules. With real-time equipment tracking, technicians and managers can ensure proper maintenance, monitor warranty status, and manage replacements. This leads to improved operational efficiency, reduced downtime, and better long-term service quality for equipment at customer sites.
An ERP system simplifies warranty management by centralizing all warranty-related information, including parts, equipment, and service history. Field technicians can access warranty data on-site, allowing them to efficiently address warranty claims. This not only ensures compliance with warranty terms but also improves customer satisfaction by reducing delays in resolving service issues related to warranty work.
Find out how Genius ERP can simplify your manufacturing.
Find out how Genius ERP can simplify your manufacturing.
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