Quebec City 

Support Technician

We are looking for candidates who welcome new challenges, thrive in a fast-paced environment, and want to continuously learn and develop their skills. In return, we offer competitive wages, benefits, and an opportunity to grow.

Support Technician at Genius Solutions :

We’re currently accepting applications for the job of support technician. This person’s principal responsibility will be providing technical assistance for customers, ensuring their satisfaction. This person will assist users of our application, respond to different questions and resolve technical problems. Working at Genius Solutions, the chosen applicant will have the chance to expand their understanding of the real-world needs of our manufacturing clients and how to deliver a fast and satisfying service.

Tasks and responsibilities:

Analyse, document, prioritize and assign support casesAssist and support customers remotelyDiagnose the source of problems by asking the right questionsTreat client demands with courtesy and professionalismAnswer questions and offer the highest level of technical supportValidate the resolution of cases and client satisfactionFollow-up and respond to clients’ needs throughout the entire service cycle

Experience and profile required:

3-5 years’ experience in applied technical supportBilingual (English and French, both spoken and written)Interpersonal, empathetic and analyticalExperience working with specialized application support is an assetExperience working in manufacturing is an asset

Location:

Quebec City

You will join a dynamic and passionate team that is committed to the company’s success. You will also join a fast-growing company with a stimulating work environment in a highly competitive market.Interested in working at Genius? We’re looking for people who share our values • You are energetic and passionate: To achieve success, we need high-energy people who love their jobs.• You are on a mission: We and our customers face great challenges, and we must overcome many obstacles. To fulfill our mission, we need to stay the course!• You are a good team player: We strongly believe that respect and trust are the keys to success.• You value knowledge and expertise: At Genius, we encourage people who want to build their careers, acquire new knowledge, and develop their expertise.

About Genius Solutions

We are a leading developer of manufacturing management enterprise resource planning (ERP) software for small to medium-size custom manufacturers. For over 20 years, we have helped customers optimize production, reduce costs and establish new performance standards. We are a fast-growing company, known across North America for our expertise and service excellence.Our highly-skilled team is young and dynamic. We are proud of our company culture that promotes the sharing of ideas, collaboration between different departments and access to decision-makers. We offer employees exciting challenges in a warm and motivating environment, combining the advantages of a small business, where every individual makes a difference, with the challenges of a large company.

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