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As a customer success manager, you are in contact with the entire Genius ERP customer base. It is a pivotal role between the customer and the various departments, products and departments of the company. At Genius, we implement manufacturing management software and this tool can have a major impact on our customers, if it is well used. Therefore, your goal is to ensure that the end-user adopts and continues to operate the software to its full potential.
To do this you will have to:
In summary, the customer success manager does not have a typical day. Every day he or she coordinates, suggests, innovates, sells, communicates with customers and members of Genius Solutions
Desired skills and experiences: