In-House Customer Support
Our in-house technical support team is always available to answer our customers’ questions. With over 50 years of combined support and analysis experience, our team specializes in troubleshooting and resolving software-related issues.
Prioritized Issue Escalation and Resolution
We know that some issues cannot be delayed and must be resolved immediately. Our customer issues’ prioritization process ensures that critical issues are treated with a sense of urgency and shortest delay possible. We also provide an escalation process to make sure all of your issues are resolved in a timely matter. We always put our customers first.
Offering multi-user access per company, our customer portal allows you to:
- View your technical support requests and track their progress
- Request online technical support
- Maintain a copy of your service contract
- Access a detailed FAQ on our software with search filters
- Consult a range of product documentation
- Keep up with the latest news about Genius Manufacturing ERP software